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Plans Overview
Frankfig is available on four plans. Every plan can send one-way messages. Free includes one new two-way secure thread a month; on Plus and Enterprise, the number of threads you can start is unlimited. Starter does not include two-way threads.
Plan comparison
| Free | Starter | Plus | Enterprise | |
|---|---|---|---|---|
| Price | $0 | $12 / month | $89.95 per user / month | Custom |
| Team members | 2 | 5 | 15 | Unlimited |
| Secure links a month | 10, up to 10 MB each | Unlimited | Unlimited | Unlimited |
| Pages a month (one-way secure messages and faxes) | 10 | Unlimited | Unlimited | Unlimited |
| New two-way secure threads a month | 1 | — | Unlimited | Unlimited |
| Case files (group messages, conversations and documents) | — | — | ✓ | ✓ |
| Contact management | ✓ | ✓ | ✓ | ✓ |
| Fax fallback delivery (once we switch it on for your organisation) | — | ✓ | ✓ | ✓ |
| Audit export | — | ✓ | ✓ | ✓ |
Billing cycle
Plans are billed monthly. Plus is billed per user — the number of active users in your organisation at the time you subscribe. Support users are not billed.
What counts
A send is counted once, whichever way it ends up being delivered: if the first attempt does not land and Frankfig falls back to another channel, that does not add pages or use another secure link. A send that fails and is retried is also counted once.
Messages sent inside a two-way thread do not count toward pages or secure links, and neither does inviting someone into a thread with a link. What is counted against a monthly number is how many threads you START: one on Free, unlimited on Plus and Enterprise.
Secure links
On Free you can send 10 secure links a month, up to 10 MB each. A secure link carries one PDF. Starter, Plus and Enterprise have no monthly limit on secure links.
Each recipient is a separate secure link: sending the same PDF to two people uses two.
A secure link counts once its email has gone out. It still counts if you revoke the link later or the email bounces. A send that never went out doesn't count, and neither do the reminder emails that follow a link.
When you have used the month's 10, the compose screen says so before you send. A PDF over 10 MB is refused before anything is sent.
Pages
Pages count only for one-way secure messages and faxes. Secure links and emails don't use pages.
- A secure (network) message spends 1.
- A fax spends the pages of the fax that is actually sent.
Only the Free plan has a monthly page limit — 10 pages. On Starter, Plus and Enterprise pages are still counted and shown on your Billing page, but nothing is held back and no send is refused for volume.
On Free, scheduled sends set their pages aside when you schedule them, not when they go out — so the allowance you see already accounts for work that is queued. On a paid plan there is no allowance to set anything aside from.
Changing your plan
See Upgrading or Downgrading for step-by-step instructions.
Currency
All prices shown are in Australian dollars.