Quick Start Guide

From a new account to your first send.

1. Create your account

Go to app.frankfig.com.au/register. There are two steps:

1. Your organisation's name and its industry — Law, Real estate, Health or Other
2. Your name, email address and a password

Your account is live as soon as you finish. There is no confirmation email to wait for.

Every new organisation starts on the Free plan. You can upgrade later from Billing.

2. Sign in for the first time

Your first sign-in takes you straight to setting up an authenticator app. Nothing else in Frankfig opens until you have set one up: two-factor authentication is required for everyone who signs in. You are shown eight backup codes once; keep them somewhere safe.

After that, a short setup asks for your name and your organisation's details, and you are asked to accept the Terms of Service, Privacy Policy and Org Admin Addendum.

Your industry sets the words the app uses. A law firm sees Matters; a real estate agency sees Listings and Listing files; a health practice sees Referrals and Cases.

3. Invite your team

Open Organisation in the left navigation, scroll to Team, and click Invite user. Choose a role for each person — see Roles and Permissions.

4. Send your first document

1. Click Compose at the top of the left navigation.
2. Choose Secure link.
3. Enter the recipient's email address.
4. Give the send a subject.
5. Leave the link on your organisation's link window (four days) and the fax box unticked for now.
6. Attach the PDF.
7. Click Send via Secure link.

Your recipient gets an email with a link. They need no account and no password — the link opens the document in their browser, where they can view it, download it and confirm they received it.

5. See whether it landed

Every send appears on Sent, with one of five outcomes: Not sent, Waiting, Delivered, Opened or Not delivered. See Tracking a send.