Contact Support

If the answer is not in these articles, open a ticket.

Opening a support ticket

Tickets are opened from inside the app:

1. Click Help in the left navigation.
2. Select Contact Support.
3. Choose the Request type:
   • Support request — for account questions, how-to help, or billing queries
   • Bug report — if you believe you have found a platform issue; include steps to reproduce
4. Describe your issue clearly and submit the form.

You get an in-app notification and an email when support replies, and you can see all your tickets under Help → My Tickets.

What to include in your ticket

Include:

• A clear description of what you were trying to do
• What you expected to happen and what actually happened
• The name of the document or thread involved, if there is one
• Any error messages you saw

When you submit a bug report, Frankfig attaches the page you were on, your browser's identifying string, the app version and your plan — and a screenshot if you add one. You do not need to include those yourself. Screenshots go only to support staff.

Feedback

Help → Feedback is for suggestions rather than problems. It does not open a ticket and you will not get a reply; it goes to the people who decide what Frankfig builds next.